All 1 results
Sort by
-
ITIL 4 Foundation Certification exam prep/ ITIL 4 Foundation Practice Exam with Rationale.
- Exam (elaborations) • 21 pages • 2022
-
Available in package deal
-
- $9.49
- + learn more
ITIL 4 Foundation Practice Exam with Rationale. 
Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management 
 
Which practice identifies metrics that reflect the customer's experience of a service? 
A. Continual improvement 
B. Service desk 
C. Service level management 
D. Problem management 
 
What is the PRIMARY use of a change schedule? 
A. To support 'incident manage...
Want to regain your expenses?
How much did you already spend on Stuvia? Imagine there are plenty more of you out there paying for study notes, but this time YOU are the seller. Ka-ching! Discover all about earning on Stuvia